Terms & Conditions
Date: 1 August 2025
This document sets out the terms and conditions for Nexus Obrada (Company) and use of Nexus Obrada’s websites and its Services.
References to “Company” “Coach” “our” “we” and “us” are to the Company.
References to “Client” “you” and “your“ mean the person using Services under these Terms.
By using the Services you acknowledge that you have read, understood and agree to be bound by these Terms. These Terms shall apply in full to the Services, save where expressly agreed otherwise by Nexus Obrada in writing.
We may update these Terms and any other notices on the website (including the Privacy Notices) without the consent of any other person. All changes will be effective when published and you will be bound by any new terms when you use our Services. If you do not agree to these Terms (including any amendments) you must not use our Services.
1) Services
1.1) Executive Coaching
1.1.1) Executive Coaching | Definition
The International Coaching Federation (ICF) defines Coaching as a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals.
Coaching is not therapy, counselling, consulting, mentoring, nor is it medical, legal, or financial advice. If issues arise that are better served elsewhere, the Coach may signpost suitable resources.
Where Executive Coaching Services are provided to individual consumers, nothing in this Agreement shall exclude or limit any rights which cannot be excluded or limited under applicable consumer protection law.
1.1.2) Executive Coaching | Coach-Client Relationship
A. Coach agrees to maintain the ethics and standards of behaviour established by the ICF. It is recommended that the Client review the ICF Code of Ethics and the applicable standards of behaviour.
B. Client is solely responsible for creating and implementing their own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and their coaching sessions and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach (refer to liability clause).
C. The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.
1.1.3) Executive Coaching | Confidentiality
All information (documented or verbal) that you share is bound by the principles of confidentiality set forth in the ICF Code of Ethics. Whatever you discuss in the coaching sessions will remain confidential to that setting, except where:
a) the Client consents to share information;
b) there is a risk of serious harm to the Client or others;
c) disclosure is required by law in England & Wales;
d) anonymised material is discussed in professional supervision/mentoring focused on the Coach’s development.
1.1.4) Executive Coaching | Release of Information to ICF
The Coach engages in training and continuing education pursuing and/or maintaining ICF Credentials. That process requires the names and contact information of all Clients for possible verification by ICF. By signing this agreement, you agree to have only your name, contact information and start and end dates of coaching shared with ICF staff members and/or other parties involved in this process for the sole and necessary purpose of verifying the coaching relationship. No personal notes will be shared.
1.1.5) Executive Coaching | Programme & Fees
Coaching Services are provided as specified in the applicable invoice(s) and are subject to these terms.
1.1.6) Executive Coaching | Payment Terms
Full payment due in advance and within 14 days of invoice.
1.1.7) Executive Coaching | Refunds
Fees are non-refundable once sessions are booked; sessions may be rescheduled under the policy below.
1.1.8) Executive Coaching | Rescheduling & cancellations
Either party may reschedule with 48 hours’ notice. The Coach will act reasonably and try to accommodate short notice changes where urgent issues arise.
If less than 48 hours’ notice is given or the Client does not attend, the session may be charged and counted as used.
1.1.9) Executive Coaching | Termination
Either party may terminate with 14 days’ written notice. The company may invoice for sessions delivered or scheduled within the notice period. Any unused prepaid sessions after termination will be refunded minus any sessions already taken or late cancelled and less any reasonable deductions for work already performed.
1.2) Operational Advisory Services
1.2.1) Operational Advisory Services | Definition
“Operational Advisory Services” means senior, system-level operational advisory support provided on a part-time or flexible basis, including services commonly described as fractional or interim COO support, focused on strategic and systemic operational leadership, integration, and guidance to the Client’s business.
The Company acts in an advisory and support capacity only and does not assume executive authority beyond the scope expressly agreed in the applicable Statement of Work. Nothing in this Agreement or any Statement of Work shall be construed as appointing the Company as a statutory director, officer, employee, or shadow director of the Client, and the Client retains full responsibility for governance, compliance, and executive decision-making at all times.
1.2.2) Operational Advisory Services | Role, Authority & Decision-Making
All decisions arising from the Services remain the responsibility of the Client. The Company provides advice and recommendations based on information provided by the Client and does not assume responsibility for outcomes resulting from decisions made, actions taken, or implementations carried out by the Client or third parties.
1.2.3) Operational Advisory Services | Reliance & Information
The Company shall not be responsible for errors, delays, or outcomes resulting from inaccurate, incomplete, or late information provided by the Client, nor from the performance or availability of the Client’s systems, personnel, suppliers, or third-party platforms.
1.2.4) Operational Advisory Services | Confidentiality and Non-Disclosure
a. Confidential Information
During the course of engagement, either party may share confidential or sensitive information, including but not limited to business strategies, operational data, client information, financials, and personnel details ("Confidential Information").
b. Obligation of Confidentiality
Both parties agree to maintain the confidentiality of all Confidential Information and not to disclose it to any third party without prior written consent, except disclosure is required by law in England & Wales or as required a regulatory authority.
c. Use of Information
Confidential Information shall be used solely for the purpose of fulfilling obligations under this agreement and for no other purpose.
d. Duration
The obligations of confidentiality shall continue during the term of engagement and for a period of 2 years following its termination, unless otherwise agreed in writing.
e. Exceptions - Information shall not be deemed confidential if it:
o Is already in the public domain at the time of disclosure; or
o Was independently developed by the receiving party; or
o Is rightfully obtained from a third party without breach of any obligation of confidentiality.
1.2.5 Operational Advisory Services | Intellectual Property & Materials
All pre-existing methodologies, frameworks, tools, and materials remain the intellectual property of the Company. Subject to full payment, the Client is granted a non-exclusive, non-transferable licence to use any client-specific deliverables internally for business purposes.
1.2.6) Operational Advisory Services | Service & Fees
As outlined in detail in the Statement of Work and are subject to these terms.
Where no Statement of Work is agreed, the scope, duration, and fees for Operational Advisory Services shall be as set out in the applicable invoice or written engagement summary.
1.2.7 Operational Advisory Services | Payments
Full payment due in advance and within 14 days of invoice. Unless specified otherwise in writing or in the Statement of Work.
1.2.8 Operational Advisory Services | Refunds
Fees are non-refundable once the engagement has commenced, as the Services involve the reservation of capacity, professional judgement, and advisory availability.
Where fees are paid in advance for a defined period or body of work and the engagement is terminated in accordance with this Agreement, the Company will refund any prepaid fees attributable to Services not yet delivered, less any Services already performed and any reasonable costs or commitments incurred up to the termination date.
1.2.9) Operational Advisory Services | Rescheduling & Cancellations
Advisory availability is not on-demand and is provided in accordance with the cadence and scope agreed in the applicable engagement documentation.
Meetings, workshops, or working sessions forming part of Operational Advisory Services may be rescheduled by either party with at least 48 hours’ notice, subject to reasonable availability.
Where less than 48 hours’ notice is provided, or where the Client is unavailable for a scheduled session, the Company reserves the right to treat the session as delivered and to charge accordingly.
The Company will act reasonably and in good faith to accommodate unavoidable changes where practicable. However, repeated short-notice cancellations may result in a review of the engagement structure or availability.
1.2.10) Operational Advisory Services | Termination & Transition
Upon termination, the Company shall use reasonable efforts to support an orderly transition of Services as agreed in the applicable Statement of Work. The Company shall not be responsible for the performance or outcomes of the Client following termination.
2) General Terms
2.1) Recording of Sessions
Coaching sessions, advisory meetings, workshops, or working sessions may be audio- or video-recorded only with the prior knowledge and explicit consent of both parties. Recording is not assumed and may be declined by either party without prejudice.
Any recordings are intended solely for the Client’s internal or personal reference, unless otherwise agreed in writing. Recordings remain the intellectual property of the Company and may not be shared, distributed, or used for any other purpose without the Company’s prior written consent.
Where Executive Coaching Services are provided, any recording shall be subject to the confidentiality obligations set out in clause 1.1.3 and the ICF Code of Ethics.
2.2) No guarantees
We do not guarantee specific outcomes for any services rendered. Results depend on many factors.
2.3) Liability
Except as expressly provided in this Agreement, the company makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the services negotiated, agreed upon and rendered.
In no event shall the Company be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Company’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Company under this Agreement for all services rendered through and including the termination date.
The Company shall not be liable for decisions made or actions taken by the Client based on the Services, nor for the implementation or operational outcomes thereof.
Nothing in this Agreement shall exclude or limit liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
2.4) Force majeure
If events beyond either party’s reasonable control (e.g., power cuts, illness, platform outages) prevent delivery, the affected session will be rescheduled without penalty to either party.
2.5) Cyber Security
While we make reasonable attempts to exclude viruses, worms, trojans and other malicious or destructive computer code, malware as well as other cyber threats, we cannot guarantee such exclusion. We give no assurance (whether express or implied), assume no obligation and accept no liability in relation to these matters.
You are strongly recommended to take all appropriate safeguards before using the websites or downloading any information or content from it or otherwise shared documents.
2.6) Data Protection and Privacy
Personal data will be processed in accordance with applicable data protection legislation and the Company’s Privacy Notice, available on its website.
The company takes all reasonable precautions to prevent the loss, misuse or alteration of your data and to ensure your personal data is secure. The information you provide will be stored in our database and used only for the purposes of administration of the Services and communication.
We will not sell, distribute or share your data without your express consent.
If you have queries relating to the use of your data or would like to amend or update your personal data, please email us.
2.7) Complaints or Concerns
If, at any time, you feel that the service is not meeting your needs, please let us know so we can discuss any changes that might be required.
2.8) Governing Law & Jurisdiction
Your use of the Services and the operation of these Terms shall be governed in accordance with the laws of England. The English courts shall have exclusive jurisdiction over any dispute arising out of your use of the Services except that we may take action in any jurisdiction to protect our intellectual property rights or to recover any amount owed to us.
Those who choose to access the Services from locations outside the United Kingdom do so on their own initiative and are responsible for compliance with English laws.